Privacy Policy


In accordance with current legislation, TAILORDOC HEALTH EXPERIENCE S.L., with Tax Identification Number B-13663497 and registered office at Calle Poeta Querol, 5, 1º, 2ª, 46002 Valencia, Spain (referred to as “the Company”), as the sole entity responsible for the data file, informs Users that any personal data required as a result of using the Website will be collected and automatically processed, adhering to necessary security levels. This data will be incorporated into relevant files owned by the Company to customize our commercial offers to Users’ needs and provide a more personalized and efficient service. This Privacy and Data Protection Policy is established in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as Organic Law 3/2018 of December 5, on the Protection of Personal Data and the guarantee of digital rights. Please read this document thoroughly to understand its contents, as the Company places a high value on Users’ privacy. Also, carefully review other legal documents comprising the Website.


The provision of information by Users is voluntary; refusal will result in the inability to receive Website benefits. The Company neither collects nor requests personal data from individuals under 18 years of age. If a minor accesses the Website contrary to these Terms and Conditions, they must cease registration. If the Company becomes aware of data collection from a User under 18, the User’s account will be promptly deleted. The Company collects and processes specific information necessary for Website registration or accessing other services, including:

  1. First and last name, age, date of birth, nationality.
  2. E-mail address.
  3. Telephone number.
  4. Bank account, credit card, and debit card.
  5. IP address.
  6. Location.
  7. Records of transactions on the Website.
  8. Survey or questionnaire responses for research purposes.
  9. Contacts made through web or other means.
  10. Information requested when reporting Website problems.
  11. Data on Users’ devices and networks when using the Website, including IP address, connection type, browser type, device type, and other relevant data:

  • Usage: web visits, clicks, pages, date, and time of view, etc…
  • Connection: device, IP, operating system, browser, location (geolocation).

Data processing is based on user consent, and retention duration is based on visitor request to terminate.


The provided information may be used for the following purposes, among others:

  1. The maintenance, development, control, and execution of the contractual relationship established between the Company and the Users from the acceptance of these Terms and Conditions of Use.
  2. Maintaining, developing, controlling, and executing the contractual relationship between the Company and Users.
  3. Properly managing, processing, and maintaining the Website’s functionality.
  4. Conducting commercial, advertising, and promotional campaigns based on personal information analysis.
  5. Sending electronic communications related to Web services.
  6. Notifying changes to Website services.
  7. Ensuring web security.
  8. Compliance with applicable legal or regulatory standards.
  9. Conducting research and analysis.
  10. Providing medical care services and following up on product purchases.

Users can withdraw consent, exercise rights of access, rectification, deletion, limitation, opposition, and portability. For these, contact us at


The Company may disclose User information to associated third parties such as contractors and service providers for IT services, advertising, marketing, and payment processing. Additionally, User data may be disclosed in the following cases

  1. To a third party intended for merger, acquisition, divestiture, restructuring, reorganisation, dissolution, or other transaction.
  2. With the consent of the Users.
  3. When required by judicial or administrative order, law, or procedure.
  4. In the event that disclosure is necessary for the protection of the rights, property or safety of the Company or any other natural or legal person, regardless of whether they are unrelated to the Company itself.

Data will be processed according to relevant legislation and may be stored within the European Union. However, certain third-party service providers maintain servers outside the EU, and EU data protection laws may not apply to them.

For inquiries, contact us at


The Company reserves the right to modify this privacy policy at any time to comply with legal provisions, regulations, or rulings by competent authorities.

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